Patient Account Representative
Under the direction of the Business Office Manager, the Patient Accounts Representative is the primary individual responsible for timely and accurately communicating with payers to resolve claims and collect revenues billed. Functions relating to patient accounts include:
maintaining accurate and current accounts receivable, timely follow-up and collections, effective communication with third party payers, patients and internal personnel associated with precertification, re-certification, medical records and clinical services staff in collecting and/or resolving accounts receivable issues. Serve as primary contact relating to financial and insurance reimbursement/patient responsibility counseling as it relates to resolution/compliance on accounts, assist in posting/reconciling payments as needed, analyze explanations of benefits (EOB’s)/remittance advices (RA’s) and denials from third party payers for corrections/reimbursement accuracy and/or errors/changes. Inpatient Insurance Specialist functions include effective communication with insurance companies, Siskin discharge planners and others relating to certification of ongoing treatment by patients’ insurance plans, maintaining complete records to document approvals/denials in order to obtain correct reimbursement from third party payers.
SCOPE OF AUTHORITY / LEADERSHIP RESPONSIBILITY / REPORTING RELATIONSHIPS / IDENTIFICATION OF WORK TEAM
No supervisory responsibility. Work team shall include, but not be limited to, patient financial services, data entry, admissions/referral and inpatient/outpatient case management and clinical/medical staff.
PATIENT HEALTH INFORMATION – Access Level
Clinical—within work area; Financial—within work area
MINIMUM QUALIFICATIONS OR EQUIVALENTS (education, experience, licensure,
certification, and/or specific skills)
Education: Certification in medical or business-related field or equivalent combination of post-high school education and work experience.
Experience: Minimum one (1) year experience in the healthcare field with experience in a hospital, ambulatory, medical or rehabilitation setting. Prefer one (1) year experience in healthcare accounts receivable management (pre-certification, re-certification, collection of data/money, admissions/discharge process, patient financial services, insurance company and/or equivalent.
Licensure/Certification: As applicable to above.
Skills/Competencies:
Technical: Typing and data entry at a minimum of 40 wpm.
Exposure/experience with word processing software.
Legible handwriting.
Knowledge of healthcare environment.
Ability to prioritize and respond to multiple requests.
Ability to disseminate and relay medical terms, conditions and processes according to protocol.
Strong written and verbal communication skills.
PHYSICAL/MENTAL REQUIREMENTS
Strength – Position requires the ability to occasionally lift light objects.
Manual dexterity – Position requires incumbent to constantly perform simple manipulative skills such as copying, filing, collating, stapling and moderately difficult manipulative skills such as typing and data entry.
Coordination – Position requires incumbent to constantly perform tasks which require hand-eye coordination such as typing and data entry.
Mobility – Position requires incumbent to constantly be able to sit for prolonged periods.
Visual discrimination – Position requires the ability to read a computer screen, financial reports and other correspondence.
Hearing – Position requires the ability to hear normal sounds in a background with some noise, such as answering the telephone while a printout is in progress.
Concentration – Position requires the ability to concentrate on fine detail, such as when entering charges into the computer, with some interruption.
Attention span – Position requires ability to understand and relate to specific ideas, often several at once.
Memory – Position requires ability to constantly remember multiple tasks and assignments given to self and others over both a full shirt as well as a period of time extending several days.
ENVIRONMENTAL AND WORKING CONDITIONS
Employee may be constantly exposed to dust and electromagnetic radiation as in CRT’s.
Employee may be occasionally exposed to loud or unpleasant noises.
Employee may be working in close proximity with others.
Job Type: Full-time
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Experience:
Healthcare accounts: 1 year (Preferred)
Ability to Commute:
Chattanooga, TN (Required)
