Philosophy of Service
Caring People. Changing Lives.®
This simple philosophy says everything about who we are and what our purpose is. We
strive to create a working and healing environment characterized by caring and driven
by the determination to return our patients to the healthiest, most productive life
The accomplishment of your rehabilitation goals, no matter how large or small, is the
focus of every nurse, physician, and therapist treating you. Our holistic approach to
healing means that mending your emotional, spiritual and social health is as important
as the restoration of your physical well-being.
Our dedicated, experienced staff is focused on innovation, leadership, and education
and under their care, you can be confident that your team is among the best in the field
of physical rehabilitation.
When you and your family are facing the challenges of recovery from a life-altering
injury, surgery or illness, I join the rest of the Siskin Hospital family in inviting you to
discover how our caring people will work with you to change your life.
Carol W. Sim
President and CEO
To be a regional provider of choice for post-acute physical rehabilitation care.
Siskin Hospital for Physical Rehabilitation is committed to providing patient-centered
care through a wide range of high-quality physical rehabilitation services to achieve
positive outcomes for all individuals served while benefiting the community at large.
In fulfillment of the dream of Mose and Garrison Siskin, the board, the hospital
employees, and the medical staff of Siskin Hospital for Physical Rehabilitation are
dedicated to providing accessible physical rehabilitation services that specifically:
- Offer physical rehabilitation services to assist each person served toward physical,
psycho-social, community and vocational independence.
- Furnish uncompensated services, within available resources, to meet the physical
rehabilitation needs of the community.
- Acknowledge the dignity and worth of all individuals, including those who serve, as
well as those who are served, without regard to race, color, religion, creed, gender,
gender preference, or disability.
- Maintain service quality through the principles of effective management, courtesy,
reliability, respect, and concern; while providing an environment that is responsive to
the needs and rights of patients, guests, and employees.
- Develop and safeguard the corporation’s resources to ensure the ongoing viability of
- Assist in the development of the physical rehabilitation field by ongoing participation
in clinical and medical education, research activities, and legislative and public
Our logo represents our purpose and mission by reflecting our name, the path of recovery our patients travel, and the warmth, life and friendliness of our hospital. The interior of the Siskin Hospital ‘S’ represents the winding and initially ill-defined journey of healing for the physical rehabilitation patient. As patients progress and work toward independence, their paths becomes more defined and they are surrounded by a growing vibrancy and richness of life represented by increasingly stronger green hues.
Code of Ethics:
Part of the mission of Siskin Hospital is to provide a comprehensive, quality physical
rehabilitation health care system to meet the needs of individuals with physical
disabilities so that each person is assisted toward physical, psychosocial, community
and vocational independence. In the fulfillment of this mission, Siskin Hospital is
committed to conduct all its operations according to the highest ethical principles as
delineated in the institution’s Mission Statement and Philosophy of Service, Policies and
Procedures and Strategic Plan. All employees and representatives of Siskin Hospital
are expected to act in a responsible and ethical manner, with integrity in all aspects of
his/her position. All employees are trained in, and are expected to adhere to, the
Hospital’s Philosophy of Service, Code of Ethics, and Corporate Compliance Program.
The following guidelines are provided to further define the institution’s position regarding
specific operational issues beyond the fundamental foundation of ethical behavior.
1. General Operating Practices:
a. Siskin Hospital acknowledges the dignity and worth of all individuals, without
regard to race, color, religion, age, creed, gender, national origin or disability,
including those who are served as well as those who serve. All employees of the
Hospital are committed to the established Philosophy of Service and pledge to have
their interactions governed by its stated provisions.
b. Siskin Hospital conducts its general business affairs in a manner that
demonstrates a commitment to compliance with all regulatory and legal requirements.
In addition, Siskin Hospital will ensure that there is also a spirit of honesty,
cooperation and mutual respect for those with whom it engages in business
activities. Transactions are executed with concern for cost-effective decision-making
and an ultimate goal of maximizing the quality of patient care services provided within
the institution regardless of the financial impact of these decisions. Instances of suspected fraud, waste or abuse of resources will be investigated fully and behavior of this type will not be tolerated.
c. The receipt or giving of gifts or favors may be seen as an improper inducement to
grant some concession in return. The purpose of entertainment and gifts in a
commercial setting is to create good will and sound working relationships, not to give
unfair advantage with suppliers, referral sources or other parties. No gift or
entertainment should ever be given or accepted by any Siskin Hospital employee,
officer or director or any of their family unless it:
- is not a cash gift
- is consistent with customary business practices
- is not excessive in value
- cannot be construed as a bribe or payoff
- does not violate any laws or regulations
These rules apply at all times and do not change during traditional gift-giving
seasons. If you have any questions about whether a gift or proposed gift fits these
criteria, contact the Corporate Compliance Officer.
d. Board members and all employees of the institution openly declare any conflicts of
interest in the process of daily decision-making and agree to abstain from decisions
or operations where conflict situations exist. Employees do not have outside
activities or employment that adversely affects or competes with the hospital's
operations. An employee may retain honoraria for services as a speaker provided
he/she has prior approval of supervisor, has conducted the services during non-
working hours and has personally incurred any expenses for the service.
e. Siskin Hospital recognizes and endorses the existence of various disciplines,
professional Code of Ethics, practice parameters and/or license requirements which
may place additional job performance expectations or professional responsibilities on
employees in various departments beyond those already contained within hospital
f. Protection of patient rights and confidentiality is considered foremost in all
interactions with external sources including, but not limited to, all media, marketing,
insurance, and other health care business concerns. Patients have the right to
expect that all aspects of their care, both medical and financial, will be treated in a
confidential manner and that all employees will honor this right to the fullest extent.
Siskin Hospital employees will comply with all provisions in the Health Insurance
Portability and Accountability Act of 1997.
g. Employees serving as hospital representatives or liaisons between the Hospital
and community organizations ensure that the accuracy of Siskin Hospital information
and corporate image is maintained at all times.
h. Employees may represent the Hospital or utilize Hospital resources for activities
provided approval by appropriate supervisory and/or administrative representatives is
i. When situations arise that cannot be resolved satisfactorily and create undue stress
for either the patient, family or staff, such issues may be referred to the Ethics
Committee for assistance in their resolution.
j. In all activities, local, state, and Federal laws and regulation will take precedence.
2. Referral and Admission Practices/Marketing:
a. Siskin Hospital is committed to administer admissions equitably for all patients and
referral sources. The services of Siskin Hospital are provided to all patients
regardless of race, color, religion, gender, age, national origin, or disability. The
admitting medical staff reviews all information sources available and makes the final
medical decision as to who is admitted.
b. Siskin Hospital conducts its relationships with prospective patients, referral
sources, and payers in strict compliance with the Hospital’s ethical standards outlined
in this policy. All employees involved in the cultivation of external relationships
concerning service delivery are trained in the institution’s Philosophy of Service and
Code of Ethics. Printed material accurately describes the organization’s services and
its features. The Director of Marketing or designee approves purpose and content of
all marketing material. Clinical directors approve the technical/medical content of all
printed materials as well.
3. Patient Care:
a. Patients and their families have the right, under all circumstances, to receive
considerate, respectful and personalized care. Furthermore, patients and their
families have a right to privacy and to be treated with dignity by every employee.
Patients and their families also have the right to participate in the rehabilitation
process to the best of their abilities.
b. Siskin Hospital utilizes its Patient’s Bill of Rights as the framework for both quality
patient care and for ethical issues regarding patient care. The Philosophy of Service
is upheld to insure consistent, considerate interaction with patients, family members,
and employees, as well as other internal and external customers.
c. Patients have the right to be informed of, and to refuse without any adverse
consequences, their treatment plan, any procedure(s) that may be deemed
necessary, and any research program utilizing patients or patient information. Review
of patient data that cannot be linked to the patient may be exempt from requiring
patient consent. To ensure patient privacy and confidentiality, photo release forms
are verified before photographing a patient. Verbal consent is also obtained at the
time a photograph is taken.
d. Siskin Hospital’s treatment disciplines communicate formally and informally to
ensure coordination and progression of each patient’s treatment program. Specific
concerns are addressed by the appropriate discipline for resolution.
e. Every effort will be made to notify the designated family member or patient
representative of any unanticipated changes in the outcome of the patient.
f. Siskin Hospital insures the quality and efficiency of any contract agencies utilized to
provide hospital services. Likewise, Siskin Hospital ensures the quality and
effectiveness of any services hospital employees may provide to any external
g. Siskin Hospital is committed to participating in clinical and medical education,
research activities, and legislative and public education. Siskin Hospital ensures that
any related programs are structured to enhance and support the standards of quality
patient care and in no way detract or interfere with patient services.
h. Employees do not accept commissions, fees, gifts, gratuities or other monetary
benefits from any person or company receiving services, doing or seeking to do
business with Siskin Hospital if the gift has greater than nominal value. Questions
concerning the appropriateness or acceptance of a gift should be addressed to one’s
supervisor, Human Resources and/or an administrative representative.
i. Siskin Hospital provides Vocational Services for patients meeting program criteria.
As part of this service, patients periodically participate in performing work-related
activities in various settings within a normal work environment that are structured
around therapeutic goals. These activities are for evaluation and therapeutic
purposes, developed for and based on the needs of the patient, and are non-paid
services. In all cases, the patient has the option to refuse participation.
4. Transfer and Discharges:
a. The discharge process is begun upon admission in order to develop the most
appropriate treatment plan and provide the patient and family adequate information
resources to make informed decisions about post-discharge placement.
b. Decisions regarding patient transfer and discharge from Siskin Hospital or any of
its programs are based primarily on the patient’s functional status with regard to
available family and community resources and patient/family wishes.
c. Patients or patient representatives choosing to be discharged against medical
advice should remain in the hospital until they see a member of the medical staff and
are informed of possible consequences of such actions.
d. Issues regarding disposition problems or disagreement surrounding discharge
plans will be handled in a fair and equitable manner with the ultimate action being
based on what is best for the patient.
5. Contractual Relationships
a. Siskin Hospital works to ensure a spirit of honesty, cooperation and mutual respect
in the establishment and maintenance of contractual relationships.
b. It is always Siskin Hospital's desire to provide direct care and/or supportive
services in the most cost-effective and efficient manner possible, but in a way that
answers high levels of quality.
c. Contracts will be established with outside entities when it has been determined that
the opportunity represents a more desirable method of delivering services than can
be accomplished by in-house services.
d. All contractual relationships will represent arms-length agreements and will be
based on fair market value for services delivered or provided.
6. Financial Records and Reporting/Fundraising:
a. Patient account management is considered an extension of patient care services.
Employees extend consideration and understanding to all patients and family
members regarding financial arrangements without compromising the financial
viability of the organization.
b. Employees adhere to all local, state and federal laws, rules, regulations and
guidelines regarding the fair and equitable handling of patient accounts.
c. Employees strive to ensure financial records of the hospital are accurate and fairly
reflect the hospital’s operations.
d. Employees shall not make or allow payments using corporate assets, whether in
money, property, or services, for the purpose of (1) obtaining favorable treatment in
securing or preserving business; (2) influencing the decisions of any federal, state or
local government employees or officials; or (3) otherwise obtaining or preserving
e. Employees will receive education and training on compliance with all applicable
laws and regulations.
7. Employee Responsibility:
a. All employees of Siskin Hospital are expected to participate in hospital and
departmental orientation and ongoing education efforts with respect to the hospital’s
Code of Ethics. All employees are expected to encourage fellow staff to conduct
themselves in a professional manner that is consistent with this code at all times
while they are associated with Siskin Hospital. Personal relationships between
employees are discouraged. However, in the event that such a relationship exists,
both partners are expected to demonstrate unbiased, professional behavior when
dealing with each other in a work setting.
b. All employees are expected to demonstrate respect for the personal property of
other staff, patients and visitors, as well as the property of their organization.
c. Any employee or representative of Siskin Hospital who observes any illegal,
unethical or otherwise questionable activities is responsible to report this activity to
his/her supervisor, the Director of Human Resources, the Ethics Committee, or an
administrative representative. Any employee who, in good faith, reports an alleged
ethical violation will be protected from any retaliatory action. The Siskin Hospital
Ethics/Compliance Hotline is available for any staff wishing to report activities
anonymously. Also, any alleged ethical violation may be reported in person to a
supervisor, the Director of Human Resources, or the Ethics Committee.